Introduction
Welcome to AquaTrack. This Privacy Policy explains how we collect, use, and protect your personal information when you use our water-level monitoring mobile application and website.
AquaTrack is a smart water-level monitoring system that uses IoT hardware and cloud services to help you monitor water levels remotely and receive alerts.
By using AquaTrack, you agree to the collection and use of information as described in this policy.
Contact Information
If you have questions about privacy or data handling, please contact:
AquaTrack
Email: privacy@aquatrack.co.za
Country: South Africa
Information We Collect
Information You Provide
- Account details (email address and login credentials)
- Device names and settings you configure
- Messages when you contact us for support
Information Collected Automatically
- Sensor data (water levels, battery status, signal strength)
- Device identifiers and firmware information
- Technical diagnostics required for app functionality and troubleshooting
- Push notification tokens
Website Information
- Standard server logs (IP address, browser type, access times)
- Cookies and similar technologies for authentication and user preferences
How We Use Your Information
- Providing and maintaining our water monitoring services
- Sending notifications, alerts, and alarms
- Managing your account and authentication
- Enabling device connectivity and firmware updates
- Providing customer support
- Improving service reliability and security
- Complying with legal requirements
Third-Party Services
We use trusted third-party services to operate AquaTrack:
- Supabase - Cloud database and authentication
- Firebase (Google) - Push notifications
- Google Play Services - App distribution (Android)
- Hosting providers - Website and infrastructure
These services have their own privacy policies. We do not sell your personal information to third parties.
Data Security
We take reasonable measures to protect your information, including encryption of data in transit, secure authentication, and access controls. However, no method of electronic transmission or storage is completely secure.
Data Retention
We retain your data while your account is active and for a reasonable period afterward to comply with legal obligations. Sensor data is kept to provide you with historical trends. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
In line with POPIA (South Africa) and international privacy principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for certain processing
To exercise these rights, contact us at privacy@aquatrack.co.za.
International Data Transfers
Your data may be processed in countries other than South Africa where our service providers operate. We ensure appropriate safeguards are in place to protect your information.
Children's Privacy
AquaTrack is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected such information, please contact us immediately.
Disclaimer
AquaTrack is provided "as is" without warranties. While we strive for reliability, we cannot guarantee uninterrupted service or real-time accuracy. AquaTrack should not be your sole monitoring system for critical applications where failure could cause harm.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For significant changes, we will notify you through the app or email.
Google Play Data Safety
Data Collected
- Email address (account)
- Device identifiers and notification tokens
- App functionality diagnostics
- IoT sensor data (water levels, battery)
Data Practices
- Data is encrypted in transit
- You can request data deletion
- Data is not sold or shared for advertising