Delete Your AquaTrack Account

Option 1 — Delete in the app

1. Open the AquaTrack app and sign in.
2. Go to Info & More (the settings tab).
3. Scroll to the Account section and tap Delete Account.
4. Type DELETE to confirm. Your account and data are removed immediately.

Option 2 — Request by email

If you cannot access the app, email us from the address associated with your account and we will delete your account and data within 30 days.

What gets deleted

The following data is permanently deleted when you delete your account:

• Your account and login credentials (email address)
• Your registered devices and their configuration
• Sensor history and water-level readings
• Alarms and alert history
• Notification settings and push/Telegram/email registrations
• Support messages you submitted

What we retain, and for how long

Records of hardware purchases (orders and invoices) are retained for the period required by South African tax and accounting law, as permitted for legal compliance. These records are kept against your purchase, not your app account, and are not used to re-identify you after deletion. All other personal data is deleted immediately (in-app) or within 30 days (email request).